BrandInvoice
Support.
Need help with BrandInvoice? Start with the questions below, or email us directly and we'll get back to you, usually within a day or two.
Contact
support@brandinvoice.appFrequently asked questions
I purchased Essential but the app still shows Free+
Open the paywall (Settings → Essential, or any “Upgrade” prompt) and tap “Restore purchase.” This re-checks your purchase with the App Store using the Apple Account you bought it with. Make sure you're signed into that same Apple Account. If it still doesn't unlock after a minute, force-quit and reopen the app — entitlements occasionally take a moment to sync.
I switched phones — how do I get Essential back?+
Reinstall BrandInvoice and open the paywall → “Restore purchase,” signed into the same Apple Account you originally purchased with. Monthly and yearly plans follow your Apple Account automatically; Lifetime restores the same way.
What's included in the free plan?+
The free plan includes unlimited invoices with the Classic template, and one invoice export or share per calendar month. BrandInvoice Essential removes that limit and unlocks every template, your own brand color, and custom logo/signature on every PDF.
How do I add multiple taxes to an invoice?+
Open an invoice, scroll to “Tax & discount,” and tap “Add another tax.” Each tax applies to the same discounted subtotal and appears as its own line on the PDF — useful for GST + a local surcharge, or any combination your region requires.
How do I change my brand color, logo, or signature?+
Go to Settings → Profile. Your logo and signature are drawn once and reused on every invoice; your brand color can be picked from the palette or entered as a hex code, and applies across every template.
Can I invoice in a different currency?+
Yes. Set your default currency in Settings → Currency & tax, or change it per invoice while editing. Amounts, symbols, and rounding follow that currency's own formatting rules automatically.
Does BrandInvoice work without an internet connection?+
Yes — creating, editing, and exporting invoices all work fully offline. The only moment that needs a connection is verifying an Essential purchase with the App Store. See our Privacy Policy for details on what stays on your device.
How do I delete an invoice?+
Swipe left on the invoice in the Invoices list and tap Delete, or open the invoice and use the delete option in its menu. You'll be asked to confirm before anything is removed.
Still stuck? Email support@brandinvoice.app with a short description of what happened and, if possible, your device model and iOS version — it helps track things down faster.