Support
Need help with Everstep? Start with the questions below, or email me directly and I'll get back to you, usually within a day or two.
Frequently asked questions
Everstep isn't showing my steps / activity
Open Settings → Health & devices and check that Apple Health is connected. If it shows “No data yet,” go to iOS Settings → Privacy & Security → Health → Everstep and make sure the categories you want (Steps, Distance, Heart Rate, etc.) are turned on. Then pull to refresh or tap “Sync now” in Everstep's Settings.
My Apple Watch data isn't appearing
Watch data arrives through Apple Health, the same as your phone's data. Make sure “Sync with Apple Watch” is on in Settings, and that your Watch has actually written today's data to Health (opening the Health app on your Watch or phone usually triggers a sync).
How do I change my daily reminder time?
Go to Settings → Reminders and pick a new time. If you've never enabled notifications, you'll be asked to allow them first — you can also turn them on later from iOS Settings → Notifications → Everstep.
I subscribed to Everstep Essential but it's not unlocked
Open Everstep, go to Settings and tap “Restore purchases.” This re-checks your purchase with the App Store using the Apple ID you bought it with, so make sure you're signed into that same Apple ID. If it still doesn't unlock, email me with your purchase date and I'll help sort it out.
How does the free trial work, and how do I cancel?
New subscribers get a 3-day free trial. You're charged for the plan you chose when it ends, unless you cancel first. To cancel, open iOS Settings → your name → Subscriptions → Everstep Essential → Cancel. Deleting the app does not cancel a subscription. The lifetime option is a one-time payment, with nothing to cancel.
I switched phones / reinstalled the app — how do I get Essential back?
Reinstall Everstep, then open Settings → Restore purchases (signed into the same Apple ID). Essential is tied to your Apple ID, not your device, so it carries over.
Does Everstep track my location all the time?
No. Location is only used while you're actively recording a walk, and stops when the walk ends. See our Privacy Policy for details.
How do I delete my data?
Go to Settings → Delete account. This permanently removes your profile, weight history, walk history, streaks, and plan from your device. It doesn't touch anything already saved in Apple Health — manage that separately in the Health app.
Still stuck? Email gunalm4624@gmail.com with a short description of what happened and, if possible, your device model and iOS version. It helps track things down faster.